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Telephone Courtesy and Customer Service / Lloyd Finch

by Finch, Lloyd.

Edition: 3rd ed.Material type: Text Text; Format: print regular print ; Literary form: Not fiction ; Audience: General; Publisher: New Delhi : Viva Books Private Limited , 2004, Reprinted 2005Availability: Items available for loan: [Call number: 658.812 F4915] (1). Location(s): Management Studies 658.812 F4915.

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A Study on new technique and strategies in Sales, Customer Service, Operations department of Maersk Line, Qatar / Dominic Thomas ; Guide Dr. Jayan P. A.

by Thomas, Dominic [Researcher] | P. A., Jayan Dr [Guide].

Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publisher: Kochi : Indian Maritime University, 2014Dissertation note: Internship (MBA)–Indian Maritime University. School of Maritime Management, 2014. Availability: Items available for reference: [Call number: 378.242 IRM1305] (1). Location(s): Internship Report MBA 378.242 IRM1305.

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Customer Service and Documentation in Ocean Freight wtih respect to GAC Cochin / Palak B. Patel ; Guide Dr. Jayan P. A.

by , Palak B. Patel [Researcher] | P. A., Jayan Dr [Guide].

Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publisher: Kochi : Indian Maritime University, 2014Dissertation note: Internship (MBA)–Indian Maritime University. School of Maritime Management, 2014. Availability: Items available for reference: [Call number: 378.242 IRM1311] (1). Location(s): Internship Report MBA 378.242 IRM1311.

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Services Marketing: people technology strategy / Jochen Wirtz, Christopher Lovelock, Jayanta Chatterjee

by Wirtz, Jochen | Lovelock, Christopher [Author] | Chatterjee, Jayanta [Author].

Edition: 8th ed.Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Publisher: Noida : Pearson India Education Services Pvt. Ltd., 2018Availability: Items available for loan: [Call number: 658.8 W749] (1). Location(s): Management Studies 658.8 W749.

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Services Marketing: integrating customer focus across the firm / Valarie A. Zeithaml... [et al.]

by Zeithaml, Valarie A | Bitner, Mary Jo [Author] | Gremler, Dwayne D [Author] | Pandit, Ajay [Author].

Edition: 6th ed.Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Publisher: New Delhi : McGraw Hill Education (India) Pvt. Ltd., 2013, reprinted 2016Availability: Items available for loan: [Call number: 658.8 Z372] (1). Location(s): Management Studies 658.8 Z372.

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