000 00948nam a2200265 a 4500
999 _c2260
_d2260
008 200228s2014 ii ad||| m|||a00| 0 eng d
040 _aKO
_beng
041 0 _aeng
044 _aii
082 0 4 _223
_a378.242
_bPRM1219
100 1 _aP., Sreejith
_eResearcher
245 1 0 _aAnalysis of Customer Satisfaction and its Impacts on Firms Performance in Logistics Services with Reference to Chakiath Shipping Services Tuticorin /
_cSreejith P. ; Guide Anila Mathew
260 _aKochi :
_bIndian Maritime University,
_c2014
300 _a59 p. :
_bill., charts ;
_c29 cm.
490 0 _aMBA Project 2012-14 ;
_v12500081019
502 _aProject (MBA)–Indian Maritime University. School of Maritime Management, 2014.
650 0 _aConsumer satisfaction
650 0 _aLogistics
650 0 _aShipping
655 7 _2lcsh
_aDissertations, Academic
_y2014
700 1 _aMathew, Anila
_cDr.
_eGuide
904 _aReshma_R
942 _cTH