| 000 | 00752nam a2200253 a 4500 | ||
|---|---|---|---|
| 999 |
_c1850 _d1850 |
||
| 007 | ta | ||
| 008 | 200121t2009 xxu||||g |||| 00| 0 eng d | ||
| 020 |
_a9781422140277 _cRs. 1250.00 |
||
| 040 |
_aKO _beng |
||
| 041 | 0 | _aeng | |
| 044 | _axxu | ||
| 082 | 0 | 4 |
_223 _a658.812 _bP6525 |
| 100 | 1 | _aPine II, B. Joseph | |
| 245 | 1 | 0 |
_aDo You Want To Keep Our Customers Forever? / _c B. Joseph Pine II, Don Peppers and Martha Rogers |
| 260 |
_aBoston : _bHarvard Business Press , _c2009 . |
||
| 300 |
_av , 85 p. : _c18 cm . |
||
| 490 | 0 | _aHarvard Business Review Classics ; | |
| 650 | 0 |
_aCustomer relations _vHandbooks, manuals, etc |
|
| 700 |
_aPeppers, Don _eaut |
||
| 700 |
_a Rogers, Martha _eaut |
||
| 904 | _aReshma_R | ||
| 942 | _cBK | ||