00763nam a2200217 a 4500008004100000040001200041041000800053044000700061082002500068100002900093245008200122260004700204300003600251490003800287502008500325650002600410650003300436655004000469700002900509852000700538200305s2012    ii ad||| m|||a00| 0 eng d  aKObeng0 aeng  aii04223a378.242bPRM10061 aK. V., AnoopeResearcher10aCustomer Satisfaction of the Operational Services of JM BAXI: A Case Study /   aKochi :bIndian Maritime University,c2012  a76 p. :bill., charts ;c29 cm.0 aMBA Project 2010-12 ;v1024217206  aProject (MBA)–Indian Maritime University. School of Maritime Management, 2012. 0aConsumer satisfaction 0aShared services (Management) 72lcshaDissertations, Academicy20121 aRavi, Lekha cDr.eGuide  aKO