K. V., Anoop <br/><br/>
Customer Satisfaction of the Operational Services of JM BAXI: A Case Study /  

 - Kochi :  Indian Maritime University,  2012 
 - 76 p. :  ill., charts ;  29 cm. 
 - MBA Project 2010-12 ;  1024217206 .
<br/><br/>Project (MBA)–Indian Maritime University. School of Maritime Management, 2012. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Shared services (Management)
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Dissertations, Academic--2012
<br/><br/><label>Dewey Class. No.: </label>378.242  / PRM1006