@book{2260,
	author = {P., Sreejith and Mathew, Anila},
	title = {Analysis of Customer Satisfaction and its Impacts on Firms Performance in Logistics Services with Reference to Chakiath Shipping Services Tuticorin /},
	publisher = {Indian Maritime University,},
	year = {2014},
	series = {MBA Project 2012-14 ;},
	address = {Kochi :}
}