Sunny, Mariyam A Study On Agent Satisfaction At CIAL / - Kochi : Indian Maritime University, 2019 - 74 p. : ill., charts ; 29 cm. - MBA Project 2017-19 ; 1705305018 . Project (MBA)–Indian Maritime University. School of Maritime Management, 2019. Subjects--Topical Terms: Cargo shipsSatisfaction Index Terms--Genre/Form: Dissertations, Academic--2019 Dewey Class. No.: 378.242 / PRM1718