00630nam a2200229 a 4500 2073 2073 ta 200204t20042005ii a|||g |||| 00| 0 eng d 9788176497206 Rs. 99.00 KO eng eng ii 23 658.812 F4915 Finch, Lloyd Telephone Courtesy and Customer Service / 3rd ed. New Delhi : Viva Books Private Limited , 2004, Reprinted 2005. vi , 104 p. : ill. ; 22 cm. Telephone Customer services Textbooks KO Reshma_R BK 0 0 ddc 0 658_812000000000000_F4915 0 MANS 6231 KO KO FIC 2012-05-11 M/s Gemini Books House(Inv. No.58 Dt 2012-09-19) 99.00 658.812 F4915 BK002063 2020-02-04 BK Shelf-19, Row-1