Finch, Lloyd <br/><br/>
Telephone Courtesy and Customer Service / 

 - 3rd ed. 
 - New Delhi :  Viva Books Private Limited ,  2004, Reprinted 2005. 
 - vi , 104 p. :  ill. ;  22 cm. 
<br/><br/><label>ISBN: </label>9788176497206  Rs. 99.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone--Customer services--Textbooks
<br/><br/><label>Dewey Class. No.: </label>658.812  / F4915