Karz, Robert L. Skills of an Effective Administrator / - Boston : Harvard Business Press , 2009 . - v , 77 p. : 18 cm . - Harvard Business Review Classics ; . ISBN: 9781422147894 Rs. 1250.00 Subjects--Topical Terms: Customer relations--Handbooks, manuals, etc Dewey Class. No.: 658.4 / K1596